Refund policy

At Recovery Ready, our kits contain personal-care and hygiene items, so for health and safety reasons we handle returns a little differently than a typical store. We want you to feel taken care of at a stressful time — please reach out and we'll make it right.

Opened or used kits: For hygiene and safety reasons, we cannot accept returns of opened or used kits or individual personal-care items.

Unopened kits: If a kit is unopened and in its original condition, you may return it within 14 days of delivery for a refund of the product price (original and return shipping are non-refundable). Email us first at hello@getrecoveryready.com to start a return.

Damaged, defective, or incorrect items: If your kit arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or issue a full refund — no return needed.

Lost packages: If tracking shows delivered but you didn't receive it, or a package is lost in transit, contact us and we'll work with the carrier to resolve it.

Order changes & cancellations: Email us as soon as possible. We can usually adjust an order before it ships, but once a kit has shipped we're unable to cancel it.

Facility-rejected items: We build kits from each facility's published approved-items list, but facilities can change rules without notice and make the final call at intake. If an item is turned away at the door, contact us and we'll help however we can.

Refunds are issued to your original payment method and typically post within 5–10 business days of approval. Questions? Email hello@getrecoveryready.com.