Shipping policy

We know timing matters, especially before an admission date. Here's how shipping works.

Processing time: Kits are assembled to order and ship within 3-5 business days. If you have an admission date coming up, add it in the note box in your cart, or email us before ordering and we'll tell you honestly whether we can make it.

Shipping options & rates: Standard shipping is free. Express shipping is $15 and speeds up delivery once your kit ships — it doesn't shorten the 3-5 business day assembly time.

Delivery estimates: Most orders arrive within 3–7 business days after shipping, depending on your location and method. Estimates aren't guarantees.

Shipping to a treatment facility: We can ship directly to a facility. Please confirm the facility accepts packages for patients, and include the patient's full name and any required intake or admission details in the address so staff can route it correctly.

Discreet packaging: All orders ship in plain, unbranded packaging.

Tracking: You'll receive a tracking number by email once your order ships.

Delays, loss, or damage: Carrier delays are outside our control, but if a package is lost or arrives damaged, contact us at support@getrecoveryready.com and we'll make it right.

Address accuracy: Please double-check your shipping address — we're not able to reroute or refund packages sent to an address entered incorrectly.